Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automatic Collection

When you visit our website or use our services, we may use cookies, web beacons, and similar technologies to collect information automatically. We may also receive information about you from third-party sources, such as business partners, analytics providers, and social media platforms.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Communicating with you about orders, products, services, and promotional offers
• Responding to your comments, questions, and requests
• Customizing and personalizing your experience
• Analyzing usage patterns and trends
• Protecting against and preventing fraud, unauthorized transactions, and other illegal activities
• Complying with legal obligations

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent

We may also disclose your personal information:

• To comply with any court order, law, or legal process
• To enforce or apply our terms of use and other agreements
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pendle Print Studio, our customers, or others

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Email Marketing

If you no longer wish to receive marketing emails from us, you can opt-out by clicking the "unsubscribe" link at the bottom of our marketing emails or by contacting us directly.

6.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

7. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United Kingdom, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page or by email.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: